The going on in the E.R., from the Front Page Sections, translated…
Another incident of nurses getting beaten up by the families and the patients again, and this showed the ambiguity of the goings-on of the hospital here.
Those who entered into the E.R. are those with pressing conditions, and the families accompanying are naturally overcome with worries, and as the process of getting their loved ones treated didn’t flow smoothly, displeasures break out; and, if the patient and the family members can have more empathy in viewing how the nursing staff are already, working hard as they can, changing their blames into encouragements, it would make the patient-doctor and patient-nurses interaction flow a whole lot smoother.
At the start of the year, I drove my wife into the Chiayi Christian Hospital to the E.R., the E.R. was packed with people, the nurses didn’t set up the needles for the drip in place in the patient’s arm, causing there to be a huge spill of blood on my wife’s arm, and, although it’d not affected the treatment procedures, but, it was hurting. And, looking at the nurses in the E.R., they’re all, too busy to take care of every single patient’s needs, we’d all, held it in.
Because there were too many patients, my wife was put to stay in the “first observation area”, and this area had even less nursing staff. Until late in the night at around midnight, at the shift change, a nurse passed by my wife’s bed, and saw there was a dried up patch of blood staining, she’d taken the initiative to take care of it for my wife, and my wife smiled, said it’d felt, much better.
The families for the patients in the observation area didn’t have a bed, nor the quilts, and this nurse had handed me a quilt. I was deeply moved by her with my wife too, I’d gone up to the nurse’s station to ask for her name, and wrote this experience into a response, and I’d, gone to the super convenience shops, and faxed the document to the hospital manager’s office.
What amazed me was, since I’d, taken the initiative to find out more about the nurse who looked after my wife, the doctors and the nurses in the observation area became even more tentative to the patients, and the relationships between the doctors and the nurses and the patients flowed smoothly since.
So, this, is the effect of a little kindness, because, maybe, the doctors and the nurses in the E.R. had worked all night long, and were too stressed out, and, the patients they’d treated took them as matter-of-fact, and not shown an inkling of appreciation, but this man’s gesture in giving the nurse who’d treated his wife so very kind was enough, to change the entire atmosphere of the E.R., a little kindness sure does go, a long way, doesn’t it???